HEAT 9.+ Upgrade Packages 

FrontRange Solutions recently released HEAT 9.0, the first version release of HEAT in more than 4 years. This new version of HEAT contains numerous new features aimed at making your HEAT database more efficient and powerful. 

Some of the new HEAT features include:

• A HEAT Web User Interface for Technicians

• A New HEAT Messaging Center

• Create and Update tickets with HTTP requests
• Transfer data via Web Services
• New AutoTask Options:
• Opens Web Form in Call Record
• Passes Data from Call Record
• Create HEATBoard Item
• Used to Create a HEATBoard Issue
• Go To Call
  • Can be used to establish Parent – Child Relationships between Call Records
  • If Field is Empty (from 8.4.5)
• Evaluates a field, if it is not populated, runs AutoTask X, if it is populated, runs Auto Task Y
• Execute External Service Request
• Pass Call Record Data to Receiving Web Service 

StarCare Systems Introduces 3 New Upgrade Packages

Designed to ensure a successful upgrade to HEAT 9.+ and to take advantage of the new features of HEAT 9.+

 The 2-Day HEAT 9.+ Upgrade Package  (Package 1) 

To Sign Up or Get More Information Go To Bottom of This Page 

This 2-day engagement is a quick upgrade project designed to get your HEAT database upgraded to 9.0 and to implement several new features. This package includes: 

1. Upgrading the HEAT database to 9.+
2. Installation and configuration of new HEAT Web User Interface
3. Changing 1-3  Auto-Ticket Generator profile to the new HEAT Messaging Center
4. If you are using HEAT Self Service that will be upgraded as well
5. StarCare onsite for "Go - live" if during the 2 day period

The 4-Day HEAT 9.+ Upgrade Package (Package 2)

To Sign Up or Get More Information Go To Bottom of This Page 

This upgrade package contains everything in the Package 1, but with some additional enhancements and training.

This package includes: 

1. Upgrading the HEAT database to 9.+
2. A brief requirements analysis
3. Installation and configuration of new HEAT Web Interface
4. Changing Auto-Ticket Generator profiles to the new HEAT Messaging Center
5. If you have HEAT Self Service that will be upgraded as well
6. Building up to 5 new business rules in BPAM
7. A 4-hour training session on the new database
8. StarCare onsite for "Go - live" if during the 4 day period