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StarCare Systems has been in the consulting, solution design and development business for over 20 years. StarCare began in the mid eighties by designing custom software solutions for the automotive industry (Mercedes Benz Dealers). Our efforts to provide software solutions which are scalable to a variety of platforms built our expertise in computer hardware, networks and web solutions. By the late nineties, we expanded our business to include custom software/hardware solution design and implementation, specifically for network & web environments.
One of our core competencies is Customer Relationship and/or Help Desk Solutions. Our solutions can include custom FireWalls, Server Builds and Launch, VoIP Phone Systems, Help Desk and CRM.
Some of our current projects include the development and implementation of Intranet systems for
companies who are under contract to the U.S. Government as well as providing solutions for consumer credit card/banking companies doing business on the Internet. We view the Internet NOT merely as a gathering place for the curious, but as the working environment for businesses around the world. Many client look to StarCare to provide customized and creative methods of enabling all programs to function securely and seamlessly across the Internet between offices and countries etc.
StarCare has developed an industry leading expertise in the business of "Sales Force Automation" (SFA), Help Desk Management (HDM) and Customer Retention Management (CRM). We help our clients maintain a focus on “Continuous Customer Contact", Issue Tracking and Client Control (With business flow and Marketing) . We understand that your company needs to maintain contact with all clients, and prospects regardless of purchase history. We can help you and you team fully understand the value of clients throughout the business relationship cycle over a 5 or 10 year period.
Knowing the value of a client (Repeat Sales, Referrals, Up Sells and Reference Value) allows a company to easily invest in their future and the systems to retain those clients. Across the industry, hardware prices continue to decline, which in turn provides for a lower cost and higher
ROI for complete office automation and document control systems.
StarCare is ready to work with you to develop and implement a “custom” solution tailored to your needs. We use industry standard, Microsoft Windows and the new HEAT, GoldMine, ITSM or IP Contact Center from FrontRange Solutions. We offer complete office automation with, document control, automated client/prospect control, sales forecasting, sales analysis, client purchasing analysis, phone scripting, internal or Internet E-mail. The solutions we design can also be integrated with HEAT help desk issue management for a full CRM solution. We can also “Web Enable” your solution to allow complete remote access and flexibility.
The StarCare team is ready and available to provide you with the support you need to realize the full benefit of your customized solution. We provide onsite and classroom education, consultations regarding deployment and implementation as well as assistance to help you “fine-tune” best practices for your business.
The list of available customization options for your solution is virtually endless. We look forward to partnering with you to develop a solution to increase your sales, reduce overhead and improved customer satisfaction. A typical ROI analysis shows that StarCare clients recover the cost of our custom solutions in as little as two years following completion and full implementation.
We look forward to the opportunity of working with you on your next project.
Contact us today: Sales@star123.com or by telephone 800.313.7799
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